100 TREES PLANTED WITH EACH PRINT | FREE SHIPPING

Shipping & Returns Policy

Shipping

Shipping Costs

Shipping is free. yay! 

Shipping Locations

We currently ship to the USA, Australia, the EU, and the UK. If you're outside of these countries, please email us at hello@cooldownstudio.com and we can arrange shipping.

How do I track my order?

You'll receive an email with a tracking link when we ship your order. 

Processing Times

Each framed print is handmade to order in one of our print shops. It's a careful and meticulous process but we do our best to get it done within 48 hours (business days). 

Shipping Times

Please use the table below for shipping time estimates based on your location. All orders are shipped from within the country where the order was placed. Your order quality and speed is our top priority! 

COUNTRY 

AUSTRALIA

EUROPE (EU)

UNITED KINGDOM

UNITED STATES

SHIPPING TIME

4-6 DAYS

4-6 DAYS

4-6 DAYS

6-10 DAYS

Customs/ Duties

None - we ship from within AUS, EU, UK and USA so there are no customs headaches for you (if you're in one of these countries). 

Shipping Damage

If your order arrived damaged, firstly, sorry! Simply take a few photos of the damage and send it to us within three business days - (hello@cooldownstudio.com). We'll get it replaced right away at no charge to you. 

Returns

Returns

If for any reason you're not totally happy with your prints, you may return them to us within 14 working days, in their original condition, for a refund or replacement. 

Damaged Goods

As above, if your order arrived damaged, firstly, sorry! Simply take a few photos of the damage and send it to us within three business days - (hello@cooldownstudio.com). We'll get it replaced right away at no charge to you. 

Refunds for Returns

Once your return is received, we will send you an email to notify you that we have received your returned item. The items must be unmarked, in the same condition that you received them and in the original packaging. Then we will process your refund. 

Shipping for Returns

To return your product, send us an email at hello@cooldownstudio.com. Items will need to be returned to our Australian office. If you are returning due to buyers remorse, you will be responsible for the return shipping costs.